Good vs Bad emails

Looking at filters and Meta/Milton model went through a example of a
bad email yesterday to see how it compared to a good email.

It was quite obvious why one worked and one failed.

BAD email

Detail small chunk very precise leaving no room to argue

Associated uses 'I' or refers to 'we' as in the team only.

Presuppose the my team getting it right and the receivers of the email
getting it wrong. Presuppose they are missing things and I have the
answers. Very feelings orientated.

Very Internally referenced. As 'I' or 'my concerns'

Uses lots of feelings words 'my concerns' 'thrown away'

Away From, very negative in total always about avoiding problems. No
goal direction.

GOOD

Disassociated language non emotional refers to a group of people or
wider company

Presupposition of a number of things to make them true. They are
positive things and are non confrontational.
i.e. is in agreement 'we'
We have lots of experience
We have researched etc

Towards Agrees with the work they are doing and works with them to defined goal
Towards language to achieve a joint goal.

Big chunk as doesn't require specific details.

Precision language when explaining our issues so no room to respond.
Small chunk detail to get point across when being precise to ensure
issue understood.

Linkages issues with reasons to change. Links issues to gain resolutions

Some away language when appropriate about discussing challenges, but
balanced with a towards goal to resolve.

External/Internal – mixed as tend to use presupposition, the opinion I
am putting forward is one of the whole of area not a personal one.

Differences

Good Bad
----------- -----------
Int/ext Very Internal
Visual/feelings Feelings language
Towards Away
disassociated associated
presuppose positives presuppose negatives
linkage no linkage (no over all
story just bullet points)
Big chunk/small chuck Small chunk only
generalise precise language no GDD.
distort
delete

Summary

BIGGER CHUNKS lead to deletions, generalisation and distortions.
SMALLER CHUNKS tend to remove these by being more precise.

BIG chunks leads to trance as the have more to read into it. They have
to make sense of it all as it will have generalisation, deletions and
distortions. Both have their place too much detail then small chunk
can be exhausting and seem like giving orders.